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The Manager, Global PO & Expense Operations oversees the end-to-end processing of purchase orders and employee expense reimbursements across all regions, ensuring compliance with company policies, efficient operations, and exceptional customer service. This role manages two core workstreams—Purchase Order (PO) processing and Expense Management—within the Procure-to-Pay (P2P) function of the Global Shared Services organization.

Leadership & Team Management

• Lead, coach, and develop regional PO processing and expense management teams, fostering cross-training and operational flexibility.
• Set performance goals, monitor KPIs, and ensure consistent service delivery across time zones and business units.

Purchase Order (Pre-Spend) Operations

• Oversee global PO processing, including requisition review, PO creation, and compliance with sourcing and budget policies.
• Partner with Procurement, Finance, and business stakeholders to resolve requisition or vendor issues.
• Monitor workload distribution and ensure timely PO turnaround.

Expense Management (Post-Spend) Operations

• Manage global expense report review, policy enforcement, and corporate credit card administration.
• Ensure timely employee reimbursements and resolution of exceptions or violations.
• Oversee expense platform administration, workflows, and policy updates.

Compliance & Controls

• Maintain strong segregation of duties between PO and expense processing teams.
• Ensure adherence to internal controls, audit requirements, and regional regulations.
• Prepare and present compliance and performance reports to senior leadership.

Process Improvement & Systems

• Drive automation, standardization, and process simplification across both workstreams.
• Partner with IT/ERP teams to optimize P2P systems, workflows, and reporting capabilities.
• Lead change management and communication for process or policy changes.

• Bachelor’s degree in Finance, Business Administration, Supply Chain, or related field; advanced degree or certification (e.g., CPSM, CPP, PMP) preferred.
• 7+ years of P2P, procurement operations, expense management, or related finance operations experience, with at least 3 years in a leadership role.
• Strong understanding of ERP/P2P platforms (SAP, Oracle, Coupa, Workday, or similar).
• Proven ability to manage global teams across multiple regions and time zones.
• Excellent communication, stakeholder management, and problem-solving skills.
• Demonstrated success in driving operational efficiency and process transformation.